A working day is Monday - Friday and doesn't include bank holidays.
Damaged Goods - If you receive a parcel that is clearly damaged, please refuse the delivery and contact us ASAP.
*On rare occasions we will require you to pay additional postage if the item ordered is over size or the shipping address is a remote island.
q: How much does delivery cost?
The cost of delivery varies on the type of product and can always be viewed on the cart or checkout page. It is also worth noting that we also offer FREE UK mainland delivery on a wide range of products.
All costs are always clearly visible on our cart and checkout page, if you can't see the delivery cost please contact us with your address and we will get a quote for you.
q: What couriers do you use when sending parts out?
We use a wide range of couriers, with smaller items being sent out via Royal Mail. Medium to large items are sent out by DPD. However it is worth noting we also use different couriers depending on which warehouse an item is being sent from, along with the type of item(s) e.g bucket seats or roll cages tend to be sent on pallets.
q: Will I be updated on my order when it gets dispatched?
Absolutely, you will ALWAYS be updated via email when we dispatch your order. Once an order has been dispatched our system will automatically generate an email with the relevant tracking information so you can track your order with ease. Depending on the courier we have used, you may also receive a text with a time slot. On rare occasions a tracking number may not be visible e.g if processed from an external warehouse.
q: Why can't I see my tracking information?
Tracking information varies from courier to courier, it may not be live until later in the evening once couriers scan your parcel at their local depot. Royal Mail tracking differs and works upon delivery only.
q: Why can't I purchase liquids & pressurised goods?
Liquids and pressurised goods cannot be shipped outside of the UK (unfortunately this includes ROI, Channel Islands and Northern Ireland although they can be shipped on non Express service) due to them being classed as hazardous when being transported via air freight. For more information please visit Parcelforce Prohibitions & Restrictions
q: I've paid for delivery why has my order not arrived?
All products have a stock status next to the add to cart button indicating whether the product was in stock or not. The stock message is also shown beneath each product on the view cart page. In stock products are available for immediate despatch however delivery times vary depending on type of products and service selected. For more information on the status of your order please contact our customer service team.
q: Will I have to pay customs charges in my country?
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.
q: Do you ship parts around the world?
For years we have shipped parts across the world, unfortunately due to Brexit and COVID we temporarily suspended this. However, please contact us if you would like a shipping quote if one isn't available to you.