Returns are accepted for the majority of items. Exceptions occur for perishable, specially ordered in, or custom made products, an example being coilovers with custom spring rates, braided brake lines in your chosen colour etc.
If you wish to return your order you must contact us within 14 days of receiving your order, if your return is accepted you then have an addtional 14 days to return your order to us. If you exceed this time frame we can not accept your return.
The item(s) you're returning must be in the original packaging, completely un-used. Damaged, marked or opened packaging will result in a refund being denied. The item(s) must be sent back to us just as we sent them to you. This applies to the item(s) only and excludes the packaging we used to pack your order.
Returns are subject to a 20% restocking fee. This will be deducted from your refund. In some cases we may waive the restocking fee or cap it.
The restocking fee is calculated by total order value, minus shipping costs, minus discount codes, then minus the restocking fee of 20%.
If an item qualifies for free delivery we will deduct our postage costs that we have incurred also.
If you decide to cancel your order with us prior to it being dispatched you will be eligble for a refund providing the item was not made to order, specially ordered in for you or custom made. This excludes items that are already out for delivery to you - for this our RETURNS section will apply.
As per CMA guidelines we are legally allowed to charge a fair cancellation fee, this is to recover losses incurred from payment fees and admin costs that we incur.
These fees are shown below:
Admin = 1% of total order (example £50 order, we will deduct 50p)
Paypal = 2.9% + 30p of total order. (example £50 order, we will deduct £1.75)
Stripe (Debit/Credit Card = 1.4% + 20p of total order. (example £50 order, we will deduct 90p)
For example an order of £50 - would mean you receive a refund of £48.60.
Unfortunately we can not waiver any transaction fees as we are charged them the moment any order is processed and we do not get these back.
PROCESSING A REFUND OR CANCELLATION
To proceed and request a refund or cancellation you can login to your account and view your orders, alternatively please contact email@example.com where we can assist you. Please do not take it upon yourself to send goods back to us without obtaining an RMA number first as we have a procedure in place to streamline returns for a reason - you will only cause delays not following our instructions.
Consumer Rights Act 2015 https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
CMA Cancelling of goods and services https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services
Distance Selling Guidelines https://www.gov.uk/accepting-returns-and-giving-refunds